How fast does LiveHelpMe answer?

Average first response is 12 seconds with AI triage + human agents 24/7.

Can I install LiveHelpMe without developers?

Yes, paste one snippet or use plugins for Shopify, WordPress, Wix and custom API.

Does it support co-browsing and video?

Yes, secure co-browsing, screen-share, voice and video with masking of sensitive fields.

2,847 agents online now • avg reply 12s

Live Help
For Every Click.

LiveHelpMe is the real-time help platform: live chat, AI triage, co-browsing, voice & video. We turn “I’m stuck” into “Wow, that was fast” — and browsers into buyers.

Start free — no card → What is LiveHelpMe?

98.6%CSAT score

12smedian first reply

+34%conversion lift

24/7humans + AI

Maya • Support Hero

● Online — typing…

livehelpme.com

Hi! 👋 This is Maya from LiveHelpMe. Need help with checkout?12:01 • seen

Yes! My coupon HELP20 isn’t working 😅12:01

Got you! I applied it + added free express shipping. Want me to show you?
🖱️ Start co-browsing12:02 • Maya

✦ LIVE CHAT ✦ CO-BROWSING ✦ AI TRIAGE ✦ 12-SEC REPLY ✦ VIDEO HELP ✦ 98.6% CSAT ✦ LIVE CHAT ✦ CO-BROWSING ✦ AI TRIAGE ✦ 12-SEC REPLY ✦ VIDEO HELP ✦ 98.6% CSAT ✦

TRUSTED BY 8,400+ TEAMS:SHOPFLOW ★NORDIK SaaS ★VELVETPAY ★GOODFOOD ★JETTRAVEL ★MEDICARE+ ★

LiveHelpMe support team helping customer

● About LiveHelpMe

We invented “never feel alone online” support

Born as a tiny live-chat widget at livehelpme.com, we grew into a full human + AI help cloud. No bots that loop. No tickets that die. Just instant, contextual, kind help — inside your site, app, checkout and product.

✓

Real humans in 12 seconds. AI drafts, classifies and translates — humans empathize, decide and close.

✓

See what customer sees. Secure co-browsing with smart masking of cards, passwords and personal data.

✓

Every chat becomes revenue. Proactive triggers on cart, pricing and error pages recover 23% of at-risk orders.

Explore features How it works

8.4k+companies live

42Mchats / year

4.9/5rating

-41%ticket cost

● Superpowers

Everything for instant help

One snippet. Zero friction. Your customers never leave the page — help comes to them.

💬

Omni Live Chat

Website, mobile, WhatsApp-style bubbles, file sharing, emojis, canned replies, auto-translate in 48 languages.

🤖

AI Triage + Copilot

GPT answers FAQs instantly, summarizes threads, suggests next best action and hands off with full context.

🖱️

Co-browsing & Video

One-click screen co-pilot, highlight, draw, voice and HD video. No downloads, fully GDPR-masked.

🎯

Proactive Nudges

Trigger on rage-clicks, idle carts, 404s, pricing hesitation. “Need a hand?” at the perfect second.

📊

Helpdesk + Analytics

Tickets, SLA, CSAT, sentiment, agent leaderboard, Shopify / Stripe / CRM context in one sidebar.

🔒

Enterprise Security

SOC2, GDPR, SSO/SAML, audit logs, EU/US data residency, retention controls.

Command center for support

See queue, sentiment, cart value and history live. Prioritize VIPs automatically.

Agents love it, customers feel it

Keyboard-first inbox, 1-click macros, internal notes, collision detection. Handle 3x chats without burnout.

● How it works

Live in 3 minutes

Paste one line

Add snippet to your site or install Shopify / WordPress plugin. Customize colors, avatar, tone.

Teach your brain

Import FAQs, docs, returns policy. AI learns; set rules for VIP, refunds, escalation.

Say hi instantly

Go live. AI greets, humans shine. Track CSAT, sales saved and response time live.

Try the live widget on your site tonight.

Free 14 days. No credit card. Cancel with one click. Migrate from Intercom, Zendesk, Crisp in 1 day.

Get started free See pricing

● Pricing

Pay for happiness, not seats you don’t use

Starter

$19/mo

For solo founders & side projects.

✓ 1,000 chats / mo
✓ Live chat + mobile
✓ AI answers (200)
✓ 1 agent seat

Choose Starter

Growth ★ Most popular

$49/mo

For stores & SaaS that scale.

✓ Unlimited chats
✓ AI + co-browsing + video
✓ Shopify / Stripe context
✓ 5 seats + analytics

Choose Growth

Enterprise

Custom

SSO, SLA 99.99%, residency.

✓ Unlimited + SLA
✓ SSO/SAML, audit
✓ Dedicated CSM
✓ Onboarding & migration

Talk to us

★★★★★

“We replaced 3 tools with LiveHelpMe. Cart rescue alone paid for a year in 11 days.”

— Lena K., DTC founder

★★★★★

“Co-browsing is magic. Customers literally say ‘wow, you’re inside my screen helping!’”

— Marco D., SaaS support lead

★★★★★

“12 sec reply is real. CSAT jumped from 84% to 98% in a month.”

— Aisha R., Fintech CX

● FAQ

Questions? Answered live.

Do I need developers to install?

No. Copy-paste one script, or use our 1-click apps. Most stores are live in under 4 minutes. Custom styling via no-code editor.

AI or humans — who answers?

Both. AI handles ~62% instantly (order status, returns, FAQs), humans jump in for emotions, money and edge cases — with full transcript.

Is co-browsing safe?

Yes. Sensitive fields are auto-masked, sessions are consented, logged and encrypted. GDPR + SOC2 compliant, EU/US hosting.

Can I migrate from Zendesk / Intercom?

One-click importer for contacts, history, macros and knowledge base. Free white-glove migration on Growth+.

● Journal / News

Fresh from the helpdesk

Playbooks, product drops, CX research. Click any story to read the full article.

Trending

How 12-second replies lift conversion by 34%

Data from 42M chats: speed + context beats scripts.

Read soon →

Guide

Co-browsing without being creepy

Consent, masking and magic moments.

Read soon →

Product

AI Copilot for agents is here

Summaries, tone fix, next best action.

Read soon →

● Contact

Say hi. We reply in seconds, promise.

Tell us about your site, volume and dreams. We’ll spin up a live demo on your own pages.

📍 HQ: 548 Market St, San Francisco • Remote-first

✉️ hello at livehelpme.com — via form, faster

⏱️ Live: Mon–Sun 24/7, real humans